Arabic-first Employee HR Helpdesk
An AI HR assistant that answers employees' everyday HR questions instantly, in Arabic or English. It explains leave balances, payslips, benefits and working-hours rules, and drafts HR letters on request, using only the company's own HR records and policy handbook. Employees get answers in seconds instead of raising a ticket, and HR teams get their time back for the work that needs a person.
Agent Overview
Why We Built This
Employees across UAE, Ireland, and US jurisdictions routinely raise simple HR tickets for policy lookups, payslip explanations, and letter requests (salary certificates, NOCs, employment letters), consuming HR staff time on repetitive, low-judgment requests and creating delays for straightforward letter approvals.
The Solution
The agent takes over the repetitive first line of HR support from end to end. Employees choose Arabic or English, sign in with their own employee ID and password, and ask questions in plain language. The agent reads the signed-in employee's own HRMS record and the policy section for their country of work (UAE, Ireland or US), so answers are personal, accurate and cited, never taken from the open web. Access is role-based: employees see only their own data, managers can view their team's leave, and HR users can look up any record and approve letter requests. Passwords are stored as secure hashes, and the agent itself never sees them. Anything it can't verify, and anything sensitive, is deliberately left to a human. Grievances, disciplinary matters, medical questions, visa issues and pay disputes are handed straight to HR, and every letter is approved by a person before it's issued.
How It Works
Choose a language: The chat opens in Arabic by default, with a one-tap switch to English. The employee can change language at any time.
Secure sign-in: Employees register once by setting their own password, then sign in with their employee ID. The assistant greets them by name and explains what their role can do.
Salary and payslip questions
Leave and policy questions
Letters on demand
Privacy guardrails
Handoff to HR: Anything the assistant can't verify from HR records or policy, and any sensitive topic, is passed to the HR team with a summary so the employee doesn't have to repeat themselves.
ROI & Impact
Pilot targets (to be confirmed with live usage data): - Ticket deflection: 60–70% of routine HR queries (leave, payslips, policy, letters) resolved without a ticket. - Time to answer: under 10 seconds, compared with the typical 1–2 day turnaround for an HR ticket. - HR time saved: around 20 hours per month for a 500-employee organisation, based on an average of 5 minutes of HR effort per routine query. - Letter turnaround: salary certificates and NOCs drafted instantly from HRMS data, leaving only a one-click approval for HR. - Accuracy and compliance: every answer grounded in the employee's own record and the correct jurisdiction's handbook, with the source cited.
Getting Started
Press "Test the agent" above
Choose your language: العربية or English
Register with a demo employee ID and set your own password, or sign in if you've already registered
Ask a question in plain words, for example: "How many annual leave days do I have left?"
Try a letter request: "I need a salary certificate for my bank"
Say "Switch to Arabic" or "Switch to English" at any time to change language, and "Sign out" when you're done
Knowledge Sources
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