Hotel Guest Line Agent

Front desks lose a lot of time to routine calls: towels, breakfast hours, table bookings, "what's near the hotel?". This agent answers those calls end to end, so staff only get involved when a person is really needed. The agent identifies the guest by room number and last name. It then works through four simple tools: checking the guest, checking restaurant and spa availability, creating a booking, and logging a service request. For bookings it offers two or three nearby times rather than a long list, reads the whole booking back before committing, and gives the guest a reference. Room service orders can be changed freely before they're placed. Prices and totals are worked out in code from the menu, never made up by the AI. Every price, opening time, policy and local recommendation comes from the hotel's own knowledge base. If something isn't there, the agent says so and offers to have the front desk call back. People stay in charge of anything sensitive. Complaints, billing disputes, room change requests and safety issues are escalated immediately: the agent takes the details, logs them as a priority, tells the guest the duty manager is on the way, and stops handling the matter itself. In an emergency it tells the guest to hang up and call the emergency line. Late checkout requests and wake-up calls are logged for the front desk to confirm and set up. A staff companion screen shows the live queue of requests, orders and bookings, with escalations pinned to the top.